MEN WITH VEN
Privacy Policy
This privacy policy explains how Men with Ven collects, uses and protects personal information when you visit our website, request a quote, contact us or use our services.
Information we collect
Depending on how you contact or use our website, we may collect information such as your name, phone number, email address, preferred date, pickup and delivery locations or postcodes, property or site details, access information, details of items to be moved or cleared, photos or videos you choose to send, and any other information you provide about the job.
Our website may also collect technical and usage information such as pages viewed, interactions with the website, approximate location derived from your internet connection, device/browser information and advertising or analytics information.
How we use your information
- To respond to enquiries and prepare, discuss or confirm quotes.
- To arrange and provide removals, clearance, waste removal, rip-out and related services.
- To communicate with you about a requested or booked job.
- To operate, protect and improve our website and enquiry process.
- To measure advertising and website performance and understand which marketing generates enquiries.
- To comply with legal, regulatory, accounting or safety obligations and to establish or defend legal claims where necessary.
Our lawful bases
We process personal information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you; where we have a legitimate interest in operating, improving and marketing our business; where we need to comply with a legal obligation; or, where required, where you have given consent. You can withdraw consent where consent is the basis for processing.
Website analytics and advertising
We use Google Analytics and may use Google Ads to understand website usage, measure advertising performance and record actions such as quote requests, phone clicks or other enquiry activity. Google may process information about your device and website activity in connection with these services. Where consent is legally required for non-essential cookies or similar technologies, they should only be used after that consent is obtained.
WhatsApp, phone and email
If you contact us using WhatsApp, telephone or email, information you send is also processed through the relevant communications provider. Their own privacy terms apply to their handling of information on their services.
Google lead forms
If you submit an enquiry through a Men with Ven lead form shown on Google, the information you choose to provide may be supplied to us by Google so that we can respond to your enquiry and provide a quote. We use that information for the same enquiry and service purposes described in this policy.
Sharing your information
We do not sell your personal information. We may share information where reasonably necessary with service providers that help us operate the business or website, communications and analytics providers, members of our team or contractors involved in delivering your job, professional advisers, or public authorities where required by law. We only share what is reasonably necessary for the relevant purpose.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including handling enquiries and bookings, maintaining appropriate business and financial records, resolving disputes and meeting legal obligations. Different types of information may be kept for different periods.
Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.
Your data protection rights
Depending on the circumstances, UK data protection law may give you rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, or transfer of information. You may also withdraw consent where processing relies on consent.
To exercise a right, contact us using the details above. You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how your personal information has been handled.
Children
Our services are not directed at children and we do not knowingly seek to collect personal information from children through this website.
Changes to this policy
We may update this privacy policy when our website, services or data practices change. The latest version will be published on this page with the updated date.